Senior HR Advisor

Major Responsibilities:

·       Collaborate with the global talent CoE, HR partners, and business leaders to plan and execute Talent & Learning activities with a focus on great customer experience.

·       Management of global Talent & Learning programs, support vendor management, coordinate schedules, resources and communication with participants., support maintenance of the program dashboards.

·       Support translation validation for global training materials and coordinate sessions in local languages.

·       Handle complex query consulting in Service Now system within certain SLA and customer satisfaction rating, summarize and escalate most frequently asked questions to enhance knowledge transformation in the organization.

·       Talent & Learning related knowledge articles’ creation and management.

·       Promote and sustain Leading People the Carrier Way and Carrier Excellence ecosystem, embed core culture led behaviors in the daily operations.

·       Utilize AI toolkit to enhance existing process and support build for scale automation.

·       Deployment and follow-up of additional global projects.

Pre-requisites

·       Graduate or postgraduate from a university / institution of repute with Human Resources or similar background

·       Relevant HR functional experience of 5-7 years, ideally in Talent & Learning operations’ management, HR generalist or similar functional expertise area with a multi-national organization

·       Proficient in global Talent & Learning management systems, including but not limited to Workday, Workday learning, ServiceNow and Copilot AI agent.

·       Good presentation and interpersonal skills. 

·       Strong ownership on execution multiple tasks with a high drive for results.

·       Proven digital literacy competence for AI tools and Microsoft software (PPT/Word/Excel) and zoom meeting.

·       Good command of English as working language and flexible to attend evening/morning meetings with global stakeholders.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.