CX & Lean Manager

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Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

We are seeking a highly motivated and experienced Lean & CX Manager to drive continuous improvement, optimize operational efficiency, and cultivate a culture of Lean excellence across our organization. The successful candidate will be a change agent responsible for leading the implementation and sustainment of Lean methodologies, ensuring cost reduction, quality enhancement, and lead time reduction.

Key Responsibilities:

You’ll be responsible for:

• Lean Strategy & Implementation:
  • Develop, deploy, and execute the organization’s Lean strategy and roadmap in alignment with business goals (e.g., increased throughput, reduced waste, improved safety).
  • Lead the implementation of core Lean tools, including Value Stream Mapping (VSM), 5S, Standard Work, Kaizen, Kanban, and Poke-Yoke (Mistake Proofing).
• Continuous Improvement Leadership:
  • Identify, prioritize, and manage a pipeline of continuous improvement projects (Kaizen events) across manufacturing, supply chain, and administrative functions.
  • Facilitate workshops and Kaizen blitzes, ensuring clear metrics, successful implementation, and post-event sustainment checks.
• Training & Mentorship:
  • Develop and deliver comprehensive Lean training programs for all levels of employees, from floor staff to senior management.
  • Coach and mentor Green Belts, Black Belts, and departmental supervisors on problem-solving techniques (e.g., A3, PDCA, 8D).
• Performance Monitoring:
  • Establish and track key performance indicators (KPIs) related to Lean initiatives, such as Overall Equipment Effectiveness (OEE), Labor efficiency , and inventory turns.
  • Maintain accountability for project results and report progress and savings to executive leadership.
• Culture Building:
  • Champion a site-wide culture of continuous improvement where waste elimination is everyone's responsibility.
  • Promote best practice sharing across different functional areas and sites.

Requirements

As a minimum you must have:

• Education: Bachelor’s degree in Engineering, Operations Management, Business Administration, or a related technical field. A Master’s degree is a plus.
• Experience:
  • Minimum of 5-7 years of experience successfully implementing Lean manufacturing or business process improvement within a relevant industry (e.g., automotive, electronics, heavy machinery).
  • Proven track record of leading significant, measurable improvements in cost, quality, and delivery.
• Certifications:
  • Lean Six Sigma Black Belt certification or similar certification.
  • Project Management certification (PMP) is desirable.
• Skills & Competencies:
  • Deep expertise in Lean principles and tools (VSM, SMED, TPM, Cellular Flow).
  • Exceptional leadership, communication, and interpersonal skills, with the ability to influence without direct authority.
  • Strong analytical and problem-solving abilities (statistical analysis, root cause identification).
  • Proficiency in process mapping software and Microsoft Office Suite

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.