Project Manager, System Solution

角色职责:

• 
  This position is for a seasoned professional who responds to customer calls, troubleshoots complex customer issues, provides training to customers, and performs complex data analysis. Provides guidance to less experienced team members and makes changes to daily work procedures to ensure high levels of performance.
  
  Job Description

  • Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed.
  • Acquires in depth technical product and service knowledge.
  • Gathers, summarizes and analyzes data to ensure continous improvement activites are identified. Presents information to managers.
  • Proficient in handling customer matters to ensure the more complex issues are escalated to the appropriate level of management for solution decisions.
  • Advises lower level team members with routine/more complex tasks to complete work tasks in time.
  • May resolve technical problems in a call center/help desk environment or through customer escalation.

  Minimum Requirements
  Requires advanced knowledge obtained through a University degree, combined with experience
  Practical to substantial knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work
  University Degree or equivalent
  A minimum of 5 years prior relevant experience
  OR
  An advanced degree in a related field and a minimum of 3 years experience

角色 目的:

最低要求:

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.